Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.
What about my privacy and security?
At Trackulla, your privacy is our priority. Our website is protected by an SSL certificate, meaning all data you enter is encrypted and secure. We never sell or share your personal information with third parties. Your credit card details are never stored during any transaction. We only collect the information necessary to process your order. If you opt-in to our mailing list, you may occasionally receive product updates or special offers — and you can unsubscribe at any time with one click.
How do I update my personal details or email address?
You can easily manage your information by logging into your Trackulla account. Once logged in, go to “My Account” → “Account Details” to update your name, email address, and other personal info.
How can I change my billing or shipping address?
To update your address for future orders, simply log into your account and go to the “Addresses” section. From there, you can add, edit, or delete both billing and shipping addresses.
How can I reset my password?
Resetting your password is easy. Go to “Account Details” within your account dashboard and follow the steps to create a new password.
What if I forget my password?
No worries! Click “Forgot Password?” on the login page. You'll receive a password reset link via email with instructions to securely create a new one.
How do I create a Trackulla account?
You can register for a new account by visiting our registration page and filling in the required information. Once submitted, your account will be created, and you’ll receive a confirmation email.
ORDERING & PAYMENT
Do you have the product in stock?
Yes — we’re fully stocked and ready to ship! As soon as you place your order, we’ll begin processing it. In the rare event that an item becomes unavailable, our team will contact you promptly with updates and options.
Can I cancel my order?
If you’d like to cancel your order, please contact us as soon as possible. If the order hasn’t shipped yet, we’ll cancel it right away. If it has already been processed, you’ll need to wait for delivery and request a return. To cancel, email us at support@trackulla.com or use the Live Chat on our website.
What are the delivery charges?
Good news — shipping is completely free! At Trackulla, we offer worldwide free shipping on all orders with no minimum purchase required.
I entered the wrong address. What should I do?
If you realize you’ve submitted the wrong address, please reply to your order confirmation email or contact us via support@trackulla.com or Live Chat within 24 hours. We can update the address before your order ships. Unfortunately, we’re unable to modify or refund orders after this window has passed.
SHIPPING & DELIVERY
What is your shipping time?
At Trackulla, we carefully select the best shipping carrier based on your order’s size and weight. Please allow 4–7 days for processing, after which your package will ship.
- 15–21 business days depending on your location.
- Tracking numbers are sent within 3–5 days after dispatch.
If you haven’t received your tracking code after 7 business days, contact us at support@trackulla.com or through our Live Chat.
Rest assured, you’ll only be charged for items that are shipped — backordered items are billed only once dispatched.
How can I track my order?
You can track your shipment anytime through our Track Order page. Once your order is processed, we’ll email you a tracking number so you can follow your package right to your door.
Couldn't find your answer?
We are here to help you. If you couldn't find the information you for looking for, please reach out to us directly. Our team is eager to assist you